Return & Cancellation Policy
Last Updated: July 19, 2026. Simple, seamless refund rules and exchange instructions.
1. 7 Days Returns Window
Items purchased on Velora are eligible for a return or exchange within 7 days from delivery. Products must remain in original unused condition, with barcode tags and premium packaging completely intact.
2. Free Return Logistics Pickup
Once your return is submitted and approved from your Buyer Dashboard, we schedule a free pickup service to retrieve the package from your address. Ensure coordinates are correctly saved.
3. Rapid Money Refunds
Following return quality inspections at our hub (takes 2-3 workdays), your billing refund will be automatically dispatched to your original transaction gateway account or bank.
4. Need Help? Contact Us
For specific custom shipping queries or damaged items reporting, please navigate to our Contact Page and file a query entry. Our support agents respond in under 24 hours.